Raise your Query

Hi! Simply click below and type your query.

Our experts will reply you very soon.

Need Help? Chat with us

Find your ideal job

Keyword

Location

Functional Area

Experience

Job openings for telecaller in mumbai

Bpo Telecaller

Mumbai



Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required

Experience 1 - 7 Years
Salary 2 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.Com
Key Skills good communication skills Telecaller

About Company

Contact Person Mr. Abhishek Chandrakant Padwal
Address A/59, Shop No-1, Sec-21
Mobile 9768991515
Email ID abhishek.p@careerchoicesolution.com