Vacancy Vacancy Fri, 30 Sep 2022 20:11:17 +0530 en-us CLIENT SUCCESS MANAGER Wed, 10 Jun 2020 00:00:00 +0530 Description: Please don’t confuse this with sales profile. Here you would be working very closely with existing clients or newly acquired to ensure effective and efficient on boarding of new customers and drive greater integration over time.  Serving as the internal voice of the customer and advocate for your clients' needs and also provide feedback to the internal teams for improvements.  Managing the customer life cycle from onboarding to expansion.  Building better relationships with all accounts and maximizing the revenue and customer lifetime value.  Maintaining a deep understanding of our solutions and content and educating customers and internal team about the same for specific business needs.  Working closely with the operations team to on board and maintain client relationship while having track of all progress and deadlines.  Practicing proper accounting/housekeeping to help further business goals.  Identifying opportunities for customer references & upselling if any.  Ability to proactively identify and solve any issues that could affect customer satisfaction or retention.  Take ownership of customer accounts and closely work with operation team and manage their onboarding, success, and retention; assist with expansion and renewals processes when necessary.  Coach customers on new uses and best practices to drive adoption, retention and expansion.  Provide timely and thoughtful responses to client questions and requests  Ensure customers’ expectations are being met at all levels.